Last updated: October 6, 2026
We want orders from HealthyVape to arrive correctly and in good condition. This Refund Policy explains how returns, damaged items, incorrect orders, cancellations, and refunds are handled.
Return Window
Unless otherwise stated on the product page or required by applicable law, you may request a return within 30 days after delivery.
Return Eligibility
To be eligible for a return, an item generally must be:
- Unused and unopened.
- In its original packaging.
- In substantially the same condition in which it was received.
- Accompanied by sufficient order information for us to identify the purchase.
Opened or Used Products
For hygiene and safety reasons, products that have been opened, used, activated, inhaled from, or otherwise placed into personal use may not be eligible for return unless the product arrived defective, damaged, incorrect, or applicable law requires otherwise.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible through our Contact page.
Please provide your order number and, when appropriate, clear photographs or other information that helps us review the issue.
After reviewing the claim, we may offer an appropriate remedy such as replacement, reshipment, store credit, partial refund, or refund, depending on the circumstances and applicable law.
Non-Returnable Items
The following items may not be eligible for return unless required by law:
- Opened or used personal-use products.
- Items damaged through misuse, improper storage, or accidental damage after delivery.
- Items missing original components or packaging where this prevents resale.
- Gift cards or other non-returnable items identified at the time of sale.
Return Authorization
Please contact us before sending a return. Do not send products to a manufacturer, supplier, or any address that has not been provided to you as part of an approved return.
Return Shipping
Unless the return results from our error, a defective product, damage in transit, or applicable law requires otherwise, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping method for authorized returns. HealthyVape cannot confirm receipt of a return until it reaches the designated return location.
Refunds
After an approved return is received and inspected, we will notify you regarding the refund status. Approved refunds are generally issued to the original payment method.
The time required for a refund to appear depends on the payment provider, bank, and card issuer and may extend beyond the date on which we issue the refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before fulfillment begins, but we cannot guarantee that an order can be cancelled after it has entered processing or shipment.
Shipping Charges
Original shipping charges may be non-refundable unless the return results from our error, the shipment was damaged or incorrect, or applicable law requires otherwise.
Contact
To request a return, report a damaged or incorrect order, or ask about a refund, please use our Contact page.